Before placing your order, please note the following information.
Orders ship Tuesday through Friday unless otherwise specified and are subject to a 1-2 business day processing time. Orders placed during out peak holiday season (November-December) are subject to an additional 2-3 business day processing time.
Most orders ship via UPS or FED EX. If you have a preference please note it in the comments section of your order. Orders shipping to Hawaii or Alaska ship via USPS Priority Mail. Please note that these fees may not be properly calculated by the Yahoo database. You will be contacted immediately if additional payment is required.
We will gladly use your shipper account. Please provide your account number and preferred method in the comments section of your order. Please note that it is a 2% fee for this service.
Shipping fees are based on the weight and destination of your order. Therefore, shipping fees will not be outlined until your items have been selected and shipping address entered. Once this information is complete, make your shipping selection and click APPLY. You will then see your shipping fees outlined in your shopping cart prior to proceeding with your order. Please note that the shipping calculator may not always calculate correctly. In the event of an overcharge our shipping team will process a prompt refund. If shipping fees are higher than anticipated you will be contacted immediately by a member of our shipping team.
Because this pricing is intended for retailers, shipping fees are calculated on a business to business basis. Our shippers charge an additional $5 per box to ship to a residential address. If you would like your order shipped to a residential address, you will be responsible for this charge.
Address correction fee:
Wholesale Candy Store provides many opportunities to check and double check the information provided on your order. If the address must be corrected on your order during transit, a $10 fee will be applied. If your package is returned to us and you would like it reshipped, we will need to recharge the original shipping fees.
A general guideline for group shipping:
California : 1-2 business days
West Coast: 2-3 business days
Mid-West: 4-5 business days
East Coast: 5-6 business days
*Add 1 additional business day for weeks that contain a holiday.
Please note that transit times include business days only; Monday through Friday.
Please allow 12-15 business days for delivery on International Orders. PayPal is required for all international transactions.
Return requests must be made to your Wholesale Representative within 10 business days of receipt of your order. ALL returns must be approved; orders with no authorization will not be refunded.
Items must be returned in their original, unopened condition. No damaged* items will be accepted.
Shipping fees are not refunded on returns and all returns are subject to a 12% restocking fee. Seasonal products are considered FINAL SALE and thus cannot be returned.
We do our best to properly secure and protect your items during transit. Should you receive a damaged item, contact our customer service team immediately. For speedier processing, contact our customer service team via email at CustomerService@CandyCrate.com. Please include your order number, number of damaged items, type of damage, and photo of the damage.
We will file a damage claim with the shipper on your order. The shipper will often require an inspection of the items. Because of this, please keep the items as well as the packing materiel on hand for at least 14 business days. If your claim is denied as a result of unavailable product, no refunds can be issued. Please note, the claims process can take from 7-14 business days to be completed. Once completed we will offer a one time reship or credit to your account.
You will notice that fragile items may have a disclaimer in the item listing. These items must be purchased as outlined to be eligible for return or refund. For items like the Old Fashioned Sticks, we are told to expect 10% breakage during transit. Claims cannot be filed on less than this percentage.
SEVER WEATHER DELAYS: In accordance with the policies of UPS & FedEx, service guarantees do not apply in the event of severe weather conditions.
HOLIDAY PERIODS: Please allow up to extra days for delivery during busy holiday periods.