SHIPPING INFORMATIONClick on the "UPS Ground Transit Times" map to enlarge.
Please allow a 1-2 day processing time before we ship your order. (99% of our orders ship within 1 business day!).
During November and December allow an extra 2-3 business days. All items are shipped via UPS or FedEx except HI & AK (USPS Priority Mail). Please make a note in the comment section if you have a preference or if you would like us to bill your own shipping account. Shipping fees are based on the weight and destination of your order. Therefore, you will not see these fees until you enter your items into your shopping cart and start the checkout process. After entering your shipping address, choose a shipping option, click the "apply" button and you will then see the appropriate shipping charge. You can do this before entering your credit card information.
As a general guideline, regular shipping (ground or USPS):
to most of California, 2 business days.
to the West Coast, 2-3 business days.
to the Mid-West, 4-5 business days.
to the East Coast, 5-6 business days.
Add 1 extra day for weeks that contain a
holiday. Rural areas may take up to 2 additional days. UPS/FedEx do not deliver on the weekends & they do not
count them as business days.
International Shipping.
We ship internationally to over 40 countries including most of Europe and Asia via USPS Priority Mail. You should receive your order in 7 – 10 business days, however, we can not be responsible for orders held in your countries Customs Department for clearance. If this is a time sensitive international order, please call for information. Because of the unpredictable nature of shipping around the world, chocolate & other heat sensitive items can not be guaranteed.
International orders must be PAID with PayPal and are shipped via USPS.
INTERNATIONAL CUSTOMS: You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CandyCrate.com, you are considered the importer of record and must comply with all laws and regulations of the country to which you are receiving/sending the goods.
CANADIAN TAXES: Taxes are assessed only on goods valued at $20 CAD (about $15 USD) or more and are generally about 8-15% (depending on the province); a $5 handling fee is added when an item must be taxed. When taxes are charged, Customs sticks a taxes-owing form on the box and the box is held by the Post Office as a COD -- recipient pays the tax/handling when the package is retrieved.
IMPORTANT: The Delivery Address
Please remember cross-country ground shipping can take up to 6 business
days to arrive. Please be sure to provide us with complete and accurate
delivery information including an accurate zip code. A phone number is
recommended if possible to assist delivery services in promptly delivering
your package.
NOTE: We regret we may have to charge a $12.00
address correction charge if a bad address or zip code is supplied (the same
charge that UPS charges us, for them to correct the address). Orders shipping to a home address are subject to a $6 residential fee.
Returns require pre-authorization and may be subject to a 15% re-stocking fee.
Bulk Unwrapped and Holiday Items are NON Returnable.
SEVER WEATHER DELAYS: In accordance with the policies of UPS & FedEx, service guarantees do not apply in the event of severe weather conditions.
HOLIDAY PERIODS: Please allow up to extra days for delivery during busy holiday periods.
WARM WEATHER SHIPPING:
CHOCOLATES, GUMMIES & MELLOWCREMES need special handling during the months of April through September, or whenever the weather is warm. To assure that your order will arrive without melting during warm weather, all orders containing any chocolate, gummy or mellowcreme items, must be shipped as outlined below.
You must purchase Second or Next Day air when purchasing heat sensitive products shipping to warm regions or passing through warm regions in transit. We will include the appropriate quantity of Ice-Brix™ at no additional charge when expedited shipping is selected. Arrange to have your package delivered where someone is able to receive your package -- perhaps a business address. UPS may leave packages on your porch/by front door if no one is home. We will not be responsible for orders left outside. Perishable orders can only be shipped Monday - Thursday to arrive by Friday.
We are not responsible for the condition of heat sensitive products if not ordered as outlined above.
If you have any questions, please email us at customerservice@candycrate.com.
or call 800-849-0772 before ordering.
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